MUST read.

CAREFULLY.

As soon as you book a session at your preferred time through our scheduling page, you’ll receive a Google Meet link prior to your appointment.

Make sure you have TeamViewer Full Client installed beforehand.

During our consult, we will place a windows update blocker as a toggle.

You can find it at C:\fpsheaven with the name WUB.exe

Click on enable updates and apply. You will be able to update normally again.

FPSHEAVEN has never, and will never, install third-party custom operating systems from unofficial sources.

We strongly recommend that you always install a fresh ISO directly from Microsoft’s official website to ensure system integrity and reliability.

Beware:

  • Random game alt-tabs.
  • Packet loss.
  • allow_third_party_software causes frame time spikes.
  • Frame time spikes.
  • Crashes after alt-tabbing.
  • Windows Explorer still hangs; the UI freezes in Windows 11.
Nothing changes if nothing changes.

Windows settings are binary switches: either Value 1 or Value 2.

They do not revert or change automatically over time.

They only change if a user installs new applications or alters the work we’ve done.

Software and BIOS configurations do not and will not change on their own.

If a configuration change we applied doesn’t suit your system, we’ll identify it immediately—not months or years later.

Configurations are applied after a single restart, with results displayed immediately.

For example, if a file opens after optimization but stops working after five months, this is due to a software update, user changes, or tampering—not by us.

We are very clear on this.

Read this and understand it very well.

The Windows configuration from us will present zero problems.

The only time a problem might appear is when a Windows KB update, driver version, or BIOS version is not functioning as intended by the manufacturer.

For example, if a Windows update causes a problem, a driver update leads to BSODs, or a BIOS version is unstable, we were and will cover the workaround as we always have, even before the formation of the company.

A prime example was when the 13-14900K CPUs were crashing with specific BIOS versions when they exceeded 5.5 GHz or generally became unstable under certain workloads.

These issues are only addressed via BIOS patches and further tuning and cannot be caused by us.

We cover BSODs, crashes, and any software issues that may arise after the session.

We will be with you from start to finish to complete the task, no matter the circumstances—as we always have.

Not necessarily, but it’s better to work on a fresh copy of Windows. A fresh Windows install will deliver better results and improved performance.

If you need help with installing the OS, we charge a €15 fee and will guide you through the installation process. An 8GB or larger USB stick would be helpful but is not required.

This is a really important point: Windows and hardware work together to deliver performance. Our Windows optimization is 100% guaranteed to improve latency and decrease frame times. However, Windows optimization alone will not significantly increase FPS if your hardware is outdated or not powerful enough.

For example, CPUs (including their K or X counterparts) like the 2700X, 3800X, 3900X, or non-K i3s, i5s, Pentiums, dual cores, i7s, and i9s are not expected to show much FPS improvement after optimization due to their speed limitations. “Gaming” laptops follow a similar trend. We can work on the latest models with good specs, but results will generally not be as strong as those on a desktop due to hardware limitations.

COD Warzone and other newer titles require powerful hardware to achieve good FPS. If your PC has one of the CPUs mentioned above, optimization will not provide substantial benefits. In that case, we would have to cancel your order. Investing in a good CPU and GPU is essential!

Well, you can do nothing about that.

When a game receives an update and it’s performance is worse there is nothing you can do about it.

Your system’s configuration and performance is independent of the game’s performance.

They are 2 different things and they work on their own.

Email [email protected] with your order ID and your issue or Create a ticket on the website.

If you act on your own and change the configuration in any way, you will have to pay for a ticket – consultation.

Do not change anything on your own. 

NO.

The BIOS will be set to the manufacturer’s best and safest values, and our Windows adjustments CAN NOT and WILL NOT cause hardware or software problems. The only time you might have a system crash or unexpected will be when:

  1. Stresstesting compontents, possible faulty RAM or PSU.
  2. Windows 10/11 update. Some microsoft updates are able to cause damage to your windows install. This is really rare but happens.
  3. Faulty power input. Bad power wall socket, bad power distribution. 
  4. Bad / wrong cable connectivity inside the PC.

If you face ANY issues after your appointment, please message us and DO NOT act on your own.

We will not be able to support you without seeing crash logs or further evidence of errors.

Talk to US FIRST.

Yes.

Check the specs under the package details on the order page.

Pretty straight forward.
As much as your PC specs can offer you.
 

We will create a folder on your C drive with all of our work that you can remove at any time. No browsers will be run during the process, and you can remove the remote help software immediately following our session.

We don’t store any excess data, nor do we look at any information on your PC outside of what is required for our optimization process.

Your PC is only accessable during your order session.

We do not have any authority or access to your PC after the session.

Rest assured we take the utmost care to prioritize your safety and privacy.

A system tune-up is built to last.

Think of it like maintaining a car—occasional check-ins help keep everything running smoothly.

We recommend scheduling a brief consultation with us from time to time to apply the latest OS and BIOS updates and fine-tune your system again, all for a smaller fee.

Your package has available tickets to contact support. Tell us your concern and we will take care of it as soon as possible during business hours.
If you start troubleshooting on your own or there is evidence of further work done on this PC to “impove” its performance that caused issues or you try to troubleshoot anything on your own and it manages to ruin our work, FPSHEAVEN will deem your tickets unusable and you would have to pay for support.
 

DO NOT act on your own.

DO NOT CHANGE THE CONFIGURATION.

CONTACT US FIRST, OTHERWISE YOU ARE ON YOUR OWN.

 

 
 
FPSHEAVEN will keep the refund/banking fees while the rest of the amount will be given back to the client within 3-5 days. We can not speed up the refund process, please be patient.
 
The work stays there as long as you don’t update windows, drivers, or do any unnecessary changes on your own. Our work does not fade with time. It is quite possible to have a bad game update, or feel as though the improvements are “gone.” If this is the case, feel free to open a ticket and we will take a look.
 
 

FPSHEAVEN does not provide refunds for time already spent on a system.

However, we are committed to resolving your issue and will gladly offer additional time as needed to troubleshoot and fix the problem to the best of our ability.

As long as it takes, no extra charges or fees.

As we did since day 1.

Can be cause by bad internet quality or Hey, sometimes your opponent is just having a really good day

No, never.

Windows and BIOS settings will not dissapear or change by themselves, UNLESS the user changed something by himself.

It is not like your ex’s father that one day disappeared.

ONLY at [email protected] or Submit a ticket. 

Tickets are valid for 45Days AFTER the completion of the service.