Frequently Asked Questions

Once you book a session at your preferred time through our scheduling page, you will receive a secure video call link before your appointment.

No. The BIOS is set to the manufacturer's best and safest values, and our Windows adjustments cannot and will not cause hardware or software problems. The only situations where you might see a crash or unexpected behaviour are:

1. Stress testing components, which can reveal a pre-existing fault such as unstable RAM or a failing PSU.
2. A Windows 10/11 update. Some Microsoft updates can affect a Windows installation. This is rare, but it does happen.
3. Faulty power input, such as a bad wall socket or poor power distribution.
4. Incorrect or damaged cable connections inside the PC.

If you experience any issue after your consultation, please message us first and do not act on your own.

For example, on a 13900K we set the clock speed to the maximum factory-rated clocks, never beyond them. The same applies to your RAM: we do not exceed its XMP speed, but we tighten its timings. For AMD systems we use PBO only, and have never used external clock overclocking. We respect the limits of the silicon and never push beyond its capabilities.

Your package includes support tickets. Tell us your concern and we will work through it together as soon as possible during business hours. Please note: if you change your configuration, BIOS, or Windows yourself, a fee applies to have them re-done.

Windows settings are effectively switches: either one value or another. They do not revert or change on their own over time. They only change if you install new applications or alter the work we have done. Changes are applied after a single restart, with results visible immediately.

FPSHEAVEN has never, and will never, install third-party or unofficial custom operating systems. We strongly recommend always installing a fresh ISO directly from Microsoft's official website to ensure system integrity and reliability.

Only at info@fpsheaven.com or via your My Account page. Tickets are valid for 45 days after the service is completed, after which the ticket automatically closes.

The Windows configuration we apply causes no damage. Occasionally a client may want to use an additional device, such as a printer. We disable some unnecessary devices that are not in use, so if you need help re-enabling one, just contact us.

The only time a problem may appear is when a Windows update, a driver version, or a BIOS version does not behave as the manufacturer intended. We have always covered the workaround for these, and we always will. We cover BSODs, crashes, and any software issues that may arise after your session.

Not necessarily, but a fresh copy of Windows is preferable. A clean install delivers better results and improved performance. If you would like help installing the OS, we charge a €15 fee and guide you through the process. An 8GB or larger USB stick is helpful but not required.

Unfortunately, there is nothing that can be done about that. When a game receives an update and its performance is worse, that is outside your control. Your system's configuration and performance are independent of the game's performance. They are two separate things and behave on their own.

Please see the details listed under each package on the order page.

A system tune-up is built to last. We recommend scheduling a brief consultation from time to time so we can guide you through the latest OS and BIOS updates.

The optimizations we apply remain in place as long as you do not update Windows or drivers, or make other changes yourself. We show you how to keep everything running smoothly. If you ever feel the improvements have faded, for example after a game update, simply open a ticket and we will gladly take a look and help you out.

No, never. Windows and BIOS settings do not disappear or change by themselves, unless you change something yourself.

We only take on systems where we can deliver a meaningful improvement. If your hardware is too old to benefit in a real way, we will tell you honestly and may decline the order rather than take your money for little gain. If you are unsure, message us with your specs before booking and we will let you know.

Yes. Every consult is done remotely over a secure video call, so location is not an issue. We service clients worldwide. Sessions run Monday to Friday, 1PM to 7PM EET.

It depends on the package. A quick evaluation takes around 15 minutes, while a full PC tune can run up to a couple of hours. You will see the exact duration for each option when you book on the services page.

Please see our Refund Policy for the full details. If anything is unclear, open a ticket or email info@fpsheaven.com and we will help.