Privacy Policy

This Privacy Policy explains how FPSHEAVEN ("we", "us", "our") collects, uses, shares, and protects your personal data when you use our website and consulting services. We comply with the EU General Data Protection Regulation (GDPR) and applicable Bulgarian data-protection law.

1. Who We Are

The data controller is [LEGAL ENTITY NAME], a company registered in Bulgaria under company number [COMPANY NUMBER], with its registered address at [REGISTERED ADDRESS]. We provide PC performance consulting and education services under the FPSHEAVEN name.

If you have any questions about this policy or your personal data, contact us at info@fpsheaven.com.

2. What We Collect

• Contact details: name, email address, and any messaging handle you provide, such as Discord.
• Booking information: the service you book, your chosen appointment time, scheduling details, and booking status.
• Consultation information: details you choose to share about your PC, such as CPU, GPU, RAM, motherboard, storage, peripherals, operating system, drivers, BIOS settings, games, performance issues, crash information, and troubleshooting notes.
• Payment information: payment status, transaction identifiers, billing details, and limited payment metadata. Full card details are processed by our payment provider and are not stored by us.
• Invoice and tax information: details required to issue invoices, keep accounting records, and comply with legal obligations.
• Communications: emails, support tickets, messages, feedback, and other correspondence you send us.
• Website and device data: IP address, browser type, device information, pages viewed, referral information, cookies, and similar technical data collected through our website platform and analytics tools where applicable.

3. How We Use Your Data

• To schedule, deliver, and support your consultation.
• To assess whether your request is suitable for our services.
• To process payments, prevent fraud, handle disputes, and issue invoices or receipts.
• To respond to questions, support requests, cancellations, and refund requests.
• To maintain records needed for accounting, tax, legal, and compliance purposes.
• To operate, secure, improve, and troubleshoot our website and services.
• To send service-related messages about bookings, support, policies, and account matters.

4. Legal Bases

We process personal data under the following GDPR legal bases:

• Contract: to book, provide, support, and manage the consultation you purchased or requested.
• Legal obligation: to comply with tax, accounting, invoicing, consumer-law, and regulatory obligations.
• Legitimate interests: to operate and improve our business, prevent fraud, secure our website, handle disputes, and maintain appropriate business records.
• Consent: where we rely on your consent, such as for optional cookies or marketing where applicable. You may withdraw consent at any time.

5. Who We Share Data With

We share personal data only where necessary to operate our business, provide the service, comply with legal obligations, or protect our rights. Our service providers process data under appropriate contractual safeguards where required.

• Scheduling: Cal.com, used to manage bookings and appointment details.
• Payments: Stripe, used to process payments, fraud checks, refunds, and payment disputes.
• Website and commerce platform: Shopify, used to operate our website and commerce functions.
• Invoicing and accounting: SoftOne and/or our accounting providers, used to issue invoices and keep legally required records.
• Communications and support: email, ticketing, or messaging providers used to respond to customer requests.
• Professional advisers and authorities: accountants, lawyers, banks, payment processors, tax authorities, regulators, courts, or law-enforcement bodies where required or permitted by law.

We do not sell your personal data.

6. International Transfers

Some providers may process personal data outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms under the GDPR.

7. How Long We Keep Data

We keep personal data only for as long as necessary for the purposes described in this policy, including providing services, handling support, resolving disputes, and meeting legal, tax, and accounting obligations.

• Booking, consultation, and support records: kept for as long as needed to provide the service, support the customer, and handle disputes or legal claims.
• Invoices, accounting, and tax records: kept for the period required by applicable accounting and tax law.
• Payment and dispute records: kept as needed to process payments, refunds, chargebacks, fraud checks, and legal claims.
• Website analytics and cookie data: kept according to the relevant tool settings and consent choices.

When data is no longer needed, we delete it, anonymize it, or securely archive it where retention is legally required.

8. Your Rights

Under the GDPR, you may have the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent.

To exercise your rights, email info@fpsheaven.com. We may need to verify your identity before responding.

9. Complaints

You have the right to lodge a complaint with a data-protection supervisory authority. For a Bulgarian controller, the supervisory authority is the Commission for Personal Data Protection, 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria, website: https://www.cpdp.bg/.

10. Cookies

Our website uses cookies and similar technologies that are necessary for the site to work. Where applicable, we may also use analytics or marketing cookies with your consent. You can manage cookies through your browser settings and, where available, through the cookie controls shown on our website.

11. Security

We use reasonable technical and organizational measures to protect personal data. No online service can be guaranteed to be completely secure, but we work to protect data against unauthorized access, loss, misuse, or alteration.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.